Congrats on getting an early ///PRIME membership! We are so humbled and grateful for your support.
We are aiming to pack all IndeJuice ///PRIME sample boxes within the first two weeks of launch. So get ready for a nice surprise!
You should receive your sample box around the same time every month but we have purposely not set a date to be able to surprise you as much as we can.
In the meantime, just to remind you, as a IndeJuice Prime Member you are now entitled to unlimited FREE delivery on all ///PRIME enabled eJuices. Feel free to exploit it!
Here's a link to all ///PRIME enabled eJuices that you're entitled to unlimited FREE delivery on (a list that grows by the day): https://IndeJuice.com/PrimeJuices
The ///PRIME sample boxes do not contain nicotine.
We provide sample boxes to ///PRIME customers to encourage discovery of new and exciting flavours.
However, as a ///PRIME member, you are entitled to unlimited FREE delivery on all ///PRIME enabled eJuices. Feel free to exploit it!
Here's a link to all ///PRIME enabled eJuices that you're entitled to unlimited FREE delivery on (a list that grows by the day): https://indejuice.com/PrimeJuices
We take your security seriously and so we are committed to using the most trusted and secure industry standard payment gateways such as PayPal to process your payments.
As well as PayPal we also accept all major credit and debit cards (including Visa, Visa Electron, Maestro, MasterCard, Solo and American Express).
You may only cancel your order within 30 minutes of submission.
In order to do this navigate to “My Account” once logged in and click on “Orders” in the sidebar. The cancel button will be visible next to the relevant order.
As you are ordering products supplied and delivered by independent sellers, delivery policies may vary as each seller will have their own delivery options.
In order to see which delivery methods are offered by the seller on a particular product, click on the “Shipping” tab when viewing the product page.
If for whatever reason there is a delay in dispatching your order, please log into your account and contact the relevant seller via our private messaging system.
As you are ordering products supplied and delivered by independent sellers, IndeJuice has no control over these types of errors.
Please log in and contact the relevant seller directly via your IndeJuice account.
The general policy is that all items are non-returnable, non-refundable and non-exchangeable outside the 30 minute cancellation period. This has been agreed between all buyers and sellers in our Terms & Conditions.
However, a seller may be willing to accommodate your return, exchange or refund request outside the bounds of our general policy. In such a case, please contact the relevant seller directly via their IndeJuice profile.
Please note that IndeJuice does not settle disputes between buyers and sellers. We urge both parties to cooperate with each other to settle disputes fairly and in a reasonable manner.