What is IndeJuice?

Company Overview

IndeJuice is a leading UK-based online vape store that specialises in e-cigarette products, including disposable vapes, e-liquids, nicotine salts, vape kits, coils, and accessories. IndeJuice is a large online vape store that offers over 12,000 vape products from more than 500 brands. IndeJuice is recognised for its customer service, website design, and rapid growth. IndeJuice is a secure online vape shop. IndeJuice is regulated by the Financial Conduct Authority, which ensures that customer payments are safe and secure on the IndeJuice website. IndeJuice is a retailer of authentic vape products that it sources directly from manufacturers and then certifies through the IndeJuice Prime® Certification authenticity process. IndeJuice offers nationwide free next-day delivery.

1. What is IndeJuice?

IndeJuice is a leading online vape shop with expertise in e-cigarette products, including disposable vapes, e-liquids, nicotine salts, vape kits, vape coils, and vape accessories. Our comprehensive vape guides further enhance our reputation as experts in smoking cessation, helping individuals transition away from traditional tobacco products.

According to the 2022 Online Retailer Awards, IndeJuice is the Best Designed Online Retail Site. According to the 2022 SME National Business Awards, IndeJuice has been recognised as a finalist in the Best Customer Service and Website of the Year categories. According to the Trustpilot sponsored 2021 Brightpearl Lightning 50 Awards, IndeJuice is the UK's 8th Fastest Growing E-Commerce Company.

IndeJuice is incorporated in the United Kingdom with company registration number 11551218 and VAT registration number GB 304426339. The registered office address of IndeJuice is Unit 2 Octagon Business Centre, Miller Street, Birmingham, United Kingdom, B6 4NH. IndeJuice is the most secure and trusted online vape store as it is the only online vape shop in the world that the Financial Conduct Authority regulates under registration number 830102, ensuring unparalleled safety and security for every customer purchase.

2. Who founded IndeJuice?

IndeJuice was founded in 2017 by George Muharib, a highly competent and experienced entrepreneur. Muharib’s unique edge comes from his strong legal background. As a qualified solicitor, he trained at Squire Patton Boggs, a top 20 global law firm, where he gained invaluable experience across various legal disciplines.

His legal expertise has proven to be a significant asset in the heavily regulated vaping industry. Muharib’s ability to navigate complex legal and regulatory landscapes has facilitated IndeJuice's compliance with industry standards and built a high level of trust with customers and partners alike.

Under Muharib’s leadership, IndeJuice has become a leading online vape shop, recognised as one of the top 10 fastest-growing UK businesses in 2021 according to the Brightpearl Lightning 50 awards that Trustpilot sponsored. Today, IndeJuice proudly offers over 12,000 products across more than 500 brands, a testament to Muharib’s vision of making premium vape products accessible to everyone.

3. What does IndeJuice mean?

The online vape store name "IndeJuice" is a portmanteau of 'Independent' and 'e-Juice'. This clever word combination highlights IndeJuice's commitment as an online vape store to making all vape products that use e-Juice accessible to customers. It reflects our dedication to championing independent producers across all product categories, including disposable vapes, e-liquids, nicotine salts, vape kits, vape coils, and vape accessories.

Products and Services

1. What products and services does IndeJuice offer?

IndeJuice, a leading online vape store, offers an extensive range of over 12,000 vape products, ensuring customers can always find what they're looking for. With fast, free nationwide next-day delivery and exceptional customer service, IndeJuice serves all nations of the UK - England, Scotland, Wales, and Northern Ireland. The product categories available at IndeJuice include the following:

1. Disposable Vapes: Hassle-free, pre-filled devices ready for immediate use.
2. E-Liquids: Includes shortfills, regular 10mls, nicotine salts, and concentrates in various e-Juice flavours.
3. Vape Devices: Features vape kits, pods, and mods suitable for all levels of vapers.
4. Vape Coils: Offers replacement coils, pods, and cartridges for various devices.
5. Vape Batteries: Stocks 18650 batteries and chargers for powering devices.
6. Vape Tanks: Provides replacement tanks for customisation and maintenance needs.

Quality and Authenticity

1. How does IndeJuice handle issues related to product authenticity?

IndeJuice ensures the quality of its products through its proprietary IndeJuice Prime® Certification. This Authenticity Guarantee is a rigorous vetting process that all products must pass before they are listed on the platform.

The Prime® certification is a badge of trust, authenticity, and legal safety for vape products. It is relied upon by vapers across the nation and is a key factor in IndeJuice's commitment to quality. With over 12,000 products Prime® certified, including e-liquids and disposable vapes, customers can shop confidently knowing they are purchasing high-quality, authentic products.

2. How does IndeJuice source its products?

IndeJuice sources its products directly from manufacturers. This direct relationship ensures that all products are authentic and of the highest quality. Each product is then subjected to the rigorous IndeJuice Prime® Certification process before being listed on the platform. This process guarantees that customers are purchasing trustworthy, authentic, and legally safe vape products.

Shipping

1. What is the shipping and delivery process of IndeJuice?

IndeJuice, a leading online vape store, offers the following delivery services through Royal Mail:

1. IndePlus Delivery:
   1. Cost: £4.99/month
   2. Delivery Time: Next Day
   3. Tracking: Fully Tracked Royal Mail Delivery Service
   4. Subscription-based (you can cancel anytime)

2. One-Day Delivery:
   1. Cost: £3.99/delivery
   2. Delivery Time: Next Day
   3. Tracking: Fully Tracked Royal Mail Delivery Service
   4. No subscription required

3. Standard Delivery:
   1. Cost: £2.45/delivery
   2. Delivery Time: 2 to 3 Days
   3. Tracking: Fully Tracked Royal Mail Delivery Service
   4. No subscription required

After selecting a product on IndeJuice, you will see an expected delivery date. This date will also be restated in your order confirmation email and in your account order history. Additionally, IndeJuice is working towards activating Same Day Vape Delivery across the UK to enhance the vaping experience for our customers. For more IndeJuice shipping details, check out our IndeJuice delivery details page. 

2. Does IndeJuice ship internationally?

Yes, here at IndeJuice, we ship internationally to countries and territories where it is safe and legal to do so. More information on IndeJuice's international shipping options is available during checkout.